Digital Products
Due to the nature of digital products, all sales of jewelry models and related digital files are final. Once a purchase is completed, we do not offer refunds or exchanges. We encourage you to carefully review product descriptions and compatibility requirements before making a purchase.
Download Issues
If you encounter any issues with downloading your purchased files, please contact our customer support team within 7 days of purchase. We will provide assistance to ensure you receive your files, either by generating a new download link or sending the files directly to your email.
Incorrect or Defective Products
If you believe that you have received an incorrect or defective product, please contact us within 7 days of purchase. Provide your order details and a description of the issue, and we will work with you to resolve the matter. This may include providing the correct file or, in rare cases, offering a replacement.
Customization Services
Customization services are non-refundable. Once a customization request has been submitted and work has begun, the service fee is non-refundable, even if the request is later canceled. We recommend that you carefully review all customization requests and communicate clearly with our team before proceeding.
Changes to the Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed of any updates.
Contact Us
If you have any questions about this Refund and Returns Policy, please contact our customer support team. We are here to help and ensure you have a positive experience with our products and services.