FAQ Help Center

Welcome to our FAQ page! Here, you’ll find answers to common questions about our jewelry models, software compatibility, customization services, and more. Whether you’re exploring our digital models or looking to create a custom piece, we’ve got you covered with the information you need.

Software & File Formats

Most of our jewelry models are created using JewelCAD, as it is widely utilized by our production facilities. However, the models we sell include files in the Rhino7 (.3dm) format, converted from JewelCAD.

JewelCAD is a specialized jewelry design software created specifically for jewelry designers. It offers a variety of design and input tools that allow users to create detailed jewelry pieces. The software includes a rich database of jewelry images and gemstones to inspire creativity. You can search for it online, and if you have difficulty finding it, feel free to contact us.

Can’t find an answer?

Didn’t find the answer you were looking for? Feel free to reach out to us using the form below. Our team is here to assist you with any inquiries, whether it’s about our jewelry models, services, or anything else you need help with.

Jewelry Production & Customization

Yes, our models are designed for direct use in jewelry production. Once you open the model, you can export it as an STL file and use a 3D printer to create wax molds for jewelry fabrication.

We do offer customization services for our jewelry models. However, this service incurs additional fees, which are determined based on the scope of the modifications. Please contact us for more information.

Yes, we offer custom jewelry modeling services. The cost depends on the complexity of the design. Please reach out to us for a quote.

Yes, we have a jewelry manufacturing facility and can produce finished jewelry pieces. Please contact us to discuss your needs.

Orders & Support

Since jewelry models are digital products, all sales are final and non-refundable.

If you encounter any issues with downloading your purchased model, please contact us. We can provide a new download link or email the files directly to you.